This tutorial provides instructions on how to resolve an Adobe Air issue when a mac computer says the Adobe Air is damaged. This issue only applies to Mac OS 10.15 (Catalina)

What is the Issue?

This issue is that the gatekeeper program on the mac incorrectly "quarantined"…]]> Thu, 02 Jan 2020 06:40:53 -0500 http://app1.studiocloud.com/support/index.php?/article/AA-00948 http://app1.studiocloud.com/support/index.php?/article/AA-00943 Overview

This tutorial explains how to adjust the text scaling on a Mac

Adjust Text Scale To Be The Default

For Apple computers with Retina displays:

1. Open the ‘Apple Menu’ by clicking on the Apple icon ( ) in the Menu Bar, or by pressing ‘Fn’ + ‘Ctrl’ + ‘F2’.
2. Click…]]> Thu, 10 Oct 2019 17:13:01 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00943 http://app1.studiocloud.com/support/index.php?/article/AA-00927 Overview

   This link is for those StudioCloud Mac users that are experiencing a slow down when typing on a mac computer. 

   Steps to Reproduce Issue:

   The core issue is the following steps:

   1. Open StudioCloud

   2. Click on Clients

   3. Click on the "New Client"…]]> Tue, 05 Mar 2019 06:46:29 -0500 http://app1.studiocloud.com/support/index.php?/article/AA-00927 http://app1.studiocloud.com/support/index.php?/article/AA-00852 Overview

   The Safari browser recently changed its settings and now disabled the flash player plugin by default.

   • Click here for instructions on how to enable the flash player for Safari
   ]]> Tue, 01 Nov 2016 19:14:44 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00852 http://app1.studiocloud.com/support/index.php?/article/AA-00323 Overview

   This tutorial addresses issues opening PDF Invoices on a Mac or Windows Computer.

   Step 1: Upgrade to the latest version of Adobe Reader

   Most issues can be resolved by installing the latest Adobe Reader. To get the latest Adobe Reader click on the link below:

   …]]> Mon, 20 Aug 2012 04:30:46 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00323 http://app1.studiocloud.com/support/index.php?/article/AA-00322 Overview

   This tutorial will help you resolve the issue when you receive the following error when trying to install or update Adobe Air on your Mac computer. "An error occurred when trying to install Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
   
   

   Instructions

   1. Open…]]> Mon, 20 Aug 2012 04:29:42 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00322 http://app1.studiocloud.com/support/index.php?/article/AA-00321 Overview

      This article explains how to resolve the issues with logging in as a managed user on a Mac

      Instructions
      

      With Mac computers, there are three user account settings: 

      • Administrator Accounts
      • Standard Accounts
      • Managed Accounts

      A…]]> Mon, 20 Aug 2012 04:27:43 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00321 http://app1.studiocloud.com/support/index.php?/article/AA-00319 Overview
      

      This tutorial explains how to take a screen shot of your StudioCloud program.

      How to Take a Screen Shot Anywhere In The StudioCloud Program

      You can take a screen shot anywhere in the StudioCloud program by holding down the ctrl/control key while clicking the s…]]> Mon, 20 Aug 2012 04:23:40 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00319 http://app1.studiocloud.com/support/index.php?/article/AA-00318 How to Find the Mac OS Version Number

      1. Click on the Apple icon
      2. Click the About This Mac option
      3. Right under the Mac OS X logo it should tell you the the version number
      ]]> Mon, 20 Aug 2012 04:22:25 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00318 http://app1.studiocloud.com/support/index.php?/article/AA-00317 Overview

      Various processes in StudioCloud require getting data into a CSV file format.  If you do not have Microsoft Excel on your computer then you can use iWorks Numbers to do the same thing.

      How to Export a Spreadsheet to CSV Using Numbers

      1. Open the spreadsheet in…]]> Mon, 20 Aug 2012 04:20:47 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00317