StudioCloud only provides support to paid subscribers and clients on their 15 day free trial. If you are a free StudioCloud account please refer to the tutorials in the StudioCloud Knowledge Management System.

Subscriptions start at $10 per month and you can cancel at any time.

If…]]> Mon, 21 Oct 2019 17:31:16 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00945 http://app1.studiocloud.com/support/index.php?/article/AA-00926 Overview

A paid subscription is required for pipelines. Any StudioCloud subscription will do. 

I am a free account that was created BEFORE Sept 14, 2017. Do I have access to pipelines?

Yes, We gave free accounts access to pipelines that were created before Sept…]]> Fri, 01 Mar 2019 21:47:28 -0500 http://app1.studiocloud.com/support/index.php?/article/AA-00926 http://app1.studiocloud.com/support/index.php?/article/AA-00790 Overview

This tutorial explains how to request to have your StudioCloud account permanently deleted.

How to Permanently Delete a StudioCloud Account

To prevent fraudulent attempts to permanently delete StudioCloud accounts there is a protocol in place.  

To…]]> Fri, 13 Nov 2015 15:01:14 -0500 http://app1.studiocloud.com/support/index.php?/article/AA-00790 http://app1.studiocloud.com/support/index.php?/article/AA-00639 Overview

StudioCloud offers the following support options. Please note that StudioCloud does not offer phone support.

Free Account Only Subscriber

StudioCloud does not provide support for free accounts

Paid Subscriber or 15 day free trial user

If you are a paid subscriber…]]> Wed, 16 Jan 2013 16:45:12 -0500 http://app1.studiocloud.com/support/index.php?/article/AA-00639 http://app1.studiocloud.com/support/index.php?/article/AA-00312 Overview

StudioCloud employees may ask you what version of the Adobe AIR you currently have. 

How to Find the StudioCloud Desktop Version

1. Open and login to StudioCloud
2. Go to the Settings component
3. Click on the Settings tab
4. Look for "Adobe…]]> Mon, 20 Aug 2012 04:09:32 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00312 http://app1.studiocloud.com/support/index.php?/article/AA-00311 Overview
   

   StudioCloud has a consulting division called DaVinci's Desk Inc, which works to add new features or enhance StudioCloud current products/services on a pay per project basis. Typically these projects are for customers who need features added to StudioCloud and are in a situation…]]> Mon, 20 Aug 2012 04:07:19 -0400 http://app1.studiocloud.com/support/index.php?/article/AA-00311