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How to Get your StudioCloud Sync Log History
OverviewThis tutorial provides
instructions on how to send the sync log history to a StudioCloud
technician. The sync log history only needs to be done if you receive a
"sync failed reattempting" message. Usually this message means there was
an internet issue that occurred and StudioCloud will resolve the issue
itself. Occasionally there might be a more serious issue and this
history will let us identify that.
How to Get your StudioCloud Sync Log History- Open and login to StudioCloud
- Click the Technical Support button on the Overview page
- Click the Send Sync Log History button to open the sync log history
- This will open your sync log history. Click on the Send to Tech Support button
How to Send your StudioCloud Sync Log HistoryThere
may be occasions in which a StudioCloud technician may ask you to send
your Sync Log History. Use the instructions above to find your Sync Log
History and then click the Send To StudioCloud Support button.
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