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GDPR And Data Processing Addendum Overview

Overview

If you are located in the European Union or work with clients that are located in the European Union then the GDPR applies to you. The General Data Protection Regulation (GDPR) is a set of new rules for handling client information.

How can your client's view their information in StudioCloud?

Your clients can view their information stored in StudioCloud by logging into the new Client Portal. The client portal includes their client details, sessions/appointments/events, invoices, and payments as well as many other features.

Click here for information on how to use the client portal

How can my client's access the client portal?

You can add the Client Portal to your website or you can email a link to the client portal to a client if they ask to view their information.

Click here for how to add the client portal to your website or email it to a client

What do I do if a client requests to have their information deleted?

If a client requests to have their information deleted and they do not have an invoice then you would delete their client information.

If a client requests to have their information deleted and they do have an invoice then you will need to refer to legal advice regarding how long a client's invoices need to be saved before they can deleted. Please note that deleting an invoice will change the reports located under point of sale.

Does StudioCloud share any of my client's information with any third party companies?

No. Per our terms of agreement StudioCloud does not share your client information with any third party.

Click here to read our terms of agreement

Click here to read StudioCloud's privacy policy

Are StudioCloud's facilities secure?

Yes. You can read more about our physical online solutions in the links below.

Click here for information on how StudioCloud stores information online

StudioCloud stores information using Amazon AWS services. 

Click here to view Amazon's AWS personal data certifications

What is the Data Processing Addendum

A signed data processing addendum is for businesses that live in Europe or for businesses that work with customers that live in Europe.

Who can Get a Signed Data Processing Addendum

Any paid StudioCloud subscriber that is located in Europe or enters data from customers that live in Europe.

View Sample Data Processing Addendum

Click here to view a sample of our data processing addendum

How to Get a Signed Data Processing Addendum

Email support@studiocloud.com with the following information.

  • Your StudioCloud business ID
  • The email address of the individual authorized to sign the agreement
  • The country your business operates in
  • The legal entity name for your company
  • The first name, last name, and title of the individual authorized to sign the agreement