This tutorial will help you resolve the issue when you receive the following error when trying to install or update Adobe Air on your Mac computer. "An error occurred when trying to install Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

Instructions

1. Open…]]> Mon, 20 Aug 2012 04:29:42 -0400 https://app1.studiocloud.com/support/index.php?/article/AA-00322 https://app1.studiocloud.com/support/index.php?/article/AA-00294

   Overview

   This tutorial explains how to uninstall Adobe Air

   Uninstalling Adobe AIR on a Windows computer

   • The following article explains how to uninstall Adobe Air on Windows.
   • http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403150&sliceId=1

   Uninstalling…]]> Sun, 19 Aug 2012 21:15:42 -0400 https://app1.studiocloud.com/support/index.php?/article/AA-00294 https://app1.studiocloud.com/support/index.php?/article/AA-00293

   Overview

   This tutorial explains how to uninstall StudioCloud.

   How to uninstall on Windows Vista and Windows 7: 

   • Go to the control panel and open the Program and Features
   • Locate the StudioCloud program and click the uninstall button.

   …]]> Sun, 19 Aug 2012 21:12:50 -0400 https://app1.studiocloud.com/support/index.php?/article/AA-00293 https://app1.studiocloud.com/support/index.php?/article/AA-00292

   Overview
   

   This tutorial explains how to find an Adobe AIR installation log file on a Mac, Windows, or Linux computer. 
   

   Where the Log File is Located on Windows
   

   • Windows XP
     
   • C:\Documents and Settings\<username>\Local Settings\Application…]]> Sun, 19 Aug 2012 21:10:53 -0400 https://app1.studiocloud.com/support/index.php?/article/AA-00292 https://app1.studiocloud.com/support/index.php?/article/AA-00291

     Overview

     This tutorial will show you how to add a debug file to your computer. This will allow our StudioCloud technicians to quickly track down the root causes of minor glitches in StudioCloud. 
     
     

     Mac Operating System

     1. Go to the Applications Folder
     2. Right-click…]]> Sun, 19 Aug 2012 21:08:36 -0400 https://app1.studiocloud.com/support/index.php?/article/AA-00291 https://app1.studiocloud.com/support/index.php?/article/AA-00290

        Overview

        Please follow these instructions if you are having any of the following issues

        • Issues installing StudioCloud
        • Issues updating StudioCloud
        • You received the following error message: "The application cannot be installed because the installer has…]]> Sun, 19 Aug 2012 21:07:45 -0400 https://app1.studiocloud.com/support/index.php?/article/AA-00290 https://app1.studiocloud.com/support/index.php?/article/AA-00289

          Overview

          If you're having minor problems getting started with StudioCloud, this tutorial will help.  Please read below for a resolution to the most common issues.

          Verify That Your Computer is Compatible with Adobe Air
          

          Adobe Air runs on Intel Mac's, Windows…]]> Sun, 19 Aug 2012 20:28:24 -0400 https://app1.studiocloud.com/support/index.php?/article/AA-00289