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How to get an Adobe AIR Install Log File
Overview
This tutorial explains how to find an Adobe AIR installation log file on a Mac, Windows, or Linux computer.
Where the Log File is Located on Windows
- Windows XP
- C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\AIR\logs\Install.log
- Windows Vista, Windows 7, and Windows 8
- C:\Users\<username>\Appdata\Local\Adobe\AIR\logs\Install.log
- If you can not find the Appdata or Application Data folder you will need to turn on a setting to view hidden files.
- Here is a tutorial with instructions on how to enable "show hidden files" for Windows XP.
- Here is a tutorial with instructions on how to enable "show hidden files" for Windows 7.
- Here is a visual tutorial with instructions on how to enable the "show hidden files" for Windows 7.
- Here is a tutorial with instructions on how to enable "show hidden files" for Windows 8.
Where the Log File is Located on Mac- Open the console application (/Applications/Utilities/Console).
- Choose system.log from the Log List.
- Go to the File menu option and click on the Save a copy as menu item.
Where to Send the Log FileIf you are currently working with a technician or are a paying customer email this file to support@studiocloud.com If you are not working with a technican and are a free account please go to http://mystudiocloud.com and post your problem there.
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