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Gather Mac Diagnostics

Troubleshooting: Mac system profiler

If you're using Mac OS X 10.3.9 or later, and you'd like to access your system profile, please follow these steps:

  1. Click the Apple menu
  2. Click About this Mac
  3. Click More Info or System Report to open your System Profiler.
  4. Save the system profile
    1. Mac OS X 10.3.9
      1. Go to the File menu
      2. Click the Export option
      3. Click Rich Text
      4. Choose the location to save the file to
    2. Mac OS X 10.4 to 10.8
      1. Go to the File menu
      2. Click the Save as option
      3. Leave the format set to System Profiler 4.0 (XML)
      4. Choose the location to save the file to
    3. Mac  OS X 10.9 and later
      1. Click the System Report... button
      2. Go to the File menu
      3. Click the Save option
      4. Choose the location to save the file to