How to Manually Reset StudioCloud

Overview

Some StudioCloud Windows users have received error messages when launching the program. Often times this can occur after a system restore. The error message reported is Error #3001: File or directory access denied. This tutorial provides the steps necessary to reset StudioCloud so that you can login again.

WARNING: If you are a free account you do not want to do these steps unless you have a backup of StudioCloud

Steps to Manually Reset StudioCloud

Instructions for Windows 10

First you need to enable your windows computer to view hidden files.

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.

After you have enabled the show hidden files you need to go to the following location

Go to your computer by clicking on the start menu and then clicking the the "Computer" link
Go to your hard disk drives and click on the one called OS ( C: )
Go to the Documents and Settings folder
Go to the folder that has your username on it.
Go to the Application Data folder
In the Roaming folder there is a folder called com.StudioCloud.Desktop.3 with a bunch of numbers after it. Right click on this folder and select the delete menu option.

Note: StudioCloud will need to be closed for the above delete command to be successful

You have successfully manually removed StudioClouds data. Please relaunch StudioCloud and try logging in again.

Instructions for Windows XP

First you need to enable your windows computer to view hidden files.

Here is a tutorial with instructions on how to view hidden files for Windows XP. http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true

After you have enabled the show hidden files you need to go to the following location

Go to your computer by clicking on the start menu and then clicking the the "Computer" link
Go to your hard disk drives and click on the one called OS ( C: )
Go to the Documents and Settings folder
Go to the folder that has your username on it.
Go to the Application Data folder
In the Roaming folder there is a folder called com.StudioCloud.Desktop.3 with a bunch of numbers after it. Right click on this folder and select the delete menu option.

Note: StudioCloud will need to be closed for the above delete command to be successful

You have successfully manually removed StudioClouds data. Please relaunch StudioCloud and try logging in again.

Instructions for Windows 7 & Vista

First you need to enable your windows computer to view hidden files.

Here is a tutorial with instructions on how to view hidden files for Windows 7. http://windows.microsoft.com/en-US/windows7/Show-hidden-files
Here is a visual tutorial on how to enable the "show hidden files" for Windows 7. http://www.bleepingcomputer.com/tutorials/tutorial151.html
Here is a visual tutorial on how to enable the "show hidden files" for Windows Vista. http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows-vista/

After you have enabled the show hidden files you need to go to the following location

Go to your computer by clicking on the start menu and then clicking the the "Computer" link
Go to your hard disk drives and click on the one called OS ( C: )
Go to the Users folder
Go to the folder that has your username on it.
Go to the AppData folder
Go to the Roaming folder
In the Roaming folder there is a folder called com.StudioCloud.Desktop.3 with a bunch of numbers after it. Right click on this folder and select the delete menu option.

Note: StudioCloud will need to be closed for the above delete command to be successful

You have successfully manually removed StudioClouds data. Please relaunch StudioCloud and try logging in again.

Instructions for Mac OS X 10.4, 10.5, or 10. 6

Go to the Library folder that is located in your username folder. This folder is also called ~/Library.
In the Preferences folder there is a folder called com.StudioCloud.Desktop.3 with a bunch of numbers after it. This is the folder that needs to be deleted.

Note: StudioCloud will need to be closed for the above delete command to be successful

You have successfully manually removed StudioClouds data. Please relaunch StudioCloud and try logging in again.

Instructions for Mac OS X 10.7

You will need to follow the following the instructions in the following link to get to the Library folder. http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/
In the Preferences folder there is a folder called com.StudioCloud.Desktop.3 with a bunch of numbers after it. This is the folder that needs to be deleted.

Note: StudioCloud will need to be closed for the above delete command to be successful

You have successfully manually removed StudioClouds data. Please relaunch StudioCloud and try logging in again.