Question

Answer

StudioCloud provides the following tier supports.

• Tier 1 - Community Forum
  
• All accounts, including free accounts, can post issues and comments on the forum at http://mystudiocloud.com
• Tier 2 - Trouble ticket and live chat support
• Paid StudioCloud subscribers have access to trouble tickets and live chat.
• To receive trouble ticket assistance please send an email to support@studiocloud.com
• To receive live chat assistance please click on the following link.http://studiocloud.com/livehelp.html
• Tier 3 - Phone Call/Screen Share Support
• If the technicians can not resolve the issue through trouble ticket or over live chat they will schedule a phone call and/or a screen share to resolve the issue. Please note that it is up to the technicians discretion on when the phone call/screen share will be necessary.
• Support Business Hours
  
• StudioCloud support hours can be viewed at the following link.http://studiocloud.com/index-4.html
• StudioCloud technicians are monitoring the StudioCloud services 24/7, however, trouble tickets will only be responded to during regular businesshours.