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How to View Sent and Received Text Messages*

Text Message Overview

This tutorial explains how to view sent text messages, received text messages, and how to respond to received text messages. directly from StudioCloud. 

How to View All Of The Sent and Received Text Messages

  1. Click on Settings
  2. Click on the Text Message Credit History button

How to View a Text Message Conversation For a Client

StudioCloud's logbook records text messages that are sent as well as text messages that are received. To review a client's conversation you would need to go to the clients logbook history.

  1. Edit the Client
  2. Click on the Logbook tab
    1. The conversation would be listed under the Communication History

Received Text Message Overview

StudioCloud supports having a custom phone number for your business. If you have a custom phone number you can receive text messages from customers and reply to them directly from StudioCloud. 

How to get a Custom Phone Number

Click here for an overview on custom phone numbers including supported countries and pricing

How to Know When A Text Message Has Arrived

All of the following options occur when a text message arrives

  • StudioCloud will display a text message popup when a text message has arrived.
    • Unless the popup alert is disabled for that computer
  • StudioCloud will display the text message on the overview page
  • StudioCloud will send the text message to any email addresses setup to receive text messages.
  • StudioCloud will send the text message to any phone number that you have setup to receive forwarded text messages. 
    • Text Message Credits are used to forward a text message.

How to Forward Received Text Messages To Email

  1. Go to the Settings component
  2. Click the Forward Received Messages button under the Received Text Messages heading
  3. Click the checkbox Forward Text Message to Email Addresses
  4. Enter one or more addresses (comma separated list) that you want to forward the messages to

How to Forward Received Text Messages To Cell Phones

Note: Text Message Credits are used to forward a text message.

  1. Go to the Settings component
  2. Click the Forward Received Messages button under the Received Text Messages heading
  3. Click the checkbox Forward Text Message to Cell Phone Numbers
  4. Enter one or more cell phone numbers (comma separated list) that you want to forward the messages to

How to View Text Messages Awaiting A Response

  1. Click on the Overview
  2. All of the text messages awaiting a response are listed under the Text Messages Awaiting a Response header
    1. If you do not see the "Text Messages Awaiting A Response" widget you may have disabled it. Click here to customize the overview page
  3. Click on the Reply to Text to send a text message back to the client.

How to View All Of The Received Text Messages

  1. Click on Settings
  2. Click on the View Received Text Messages button

How to View All Sent or Received Text Messages

  1. Click on Settings
  2. Click on the Text Message Credit History button

How to View Text Message Attachments

Go to either the overview text message widget or the View All Received Text Messages window and click on the View Attachment button under the attachment column for the desired text message. If you do not see the text View Attachment for the text message that means that the text message did not include an attachment.