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Resolve Email Template Issues

Overview

This tutorial explains how to resolve email template issues. Most email template issues are caused by hidden text in the email template.

Option 1: Update To the New Look and Feel

  1. Edit the Email Template
  2. Copy and paste the email template into a text editor program like Notepad (Windows) or Text Edit (OS X)
  3. Click the "Update To New Look and Feel" button
  4. Paste the text back into the email template in the center location

Option 2: Remove the formatting from the Email Template

  1. Edit the Email Template
  2. Copy and paste the email template into a text editor program like Notepad (Windows) or Text Edit (OS X)
  3. Click the "Source" button in the top left
  4. Delete all the text
  5. Click the "Source" button again
  6. Paste the text back into the email template in the center location

Option 3: Manually Remove Code

  1. Edit the email template
  2. Click the "Source" button in the top left
  3. Remove the following text from the email template
    1. <html>
    2. <head>
    3. </head>
    4. <body>
    5. </body>
    6. </html>
  4. Click the "Source button again
    1. Note: the above items will be readded back in when you click the source button but they should be added back in at the correct location.