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Resolve Email Template Issues
Overview
This tutorial explains how to resolve email template issues. Most email template issues are caused by hidden text in the email template.
Option 1: Update To the New Look and Feel
- Edit the Email Template
- Copy and paste the email template into a text editor program like Notepad (Windows) or Text Edit (OS X)
- Click the "Update To New Look and Feel" button
- Paste the text back into the email template in the center location
Option 2: Remove the formatting from the Email Template
- Edit the Email Template
- Copy and paste the email template into a text editor program like Notepad (Windows) or Text Edit (OS X)
- Click the "Source" button in the top left
- Delete all the text
- Click the "Source" button again
- Paste the text back into the email template in the center location
Option 3: Manually Remove Code
- Edit the email template
- Click the "Source" button in the top left
- Remove the following text from the email template
- <html>
- <head>
- </head>
- <body>
- </body>
- </html>
- Click the "Source button again
- Note: the above items will be readded back in when you click the source button but they should be added back in at the correct location.
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