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Troubleshooting

1 DaVinci's Desk

Overview StudioCloud has a consulting division called DaVinci's Desk Inc, which works to add new features or enhance StudioCloud current products/services on a pay per project basis. Typically these projects are for customers who need features added to StudioCloud…

2 How to Find the Adobe AIR Version

Overview StudioCloud employees may ask you what version of the Adobe AIR you currently have. How to Find the StudioCloud Desktop Version Open and login to StudioCloud Go to the Settings component Click on the Settings tab Look for "Adobe Air Version" in the…

3 How to Permanently Delete a StudioCloud Account

How to Permanently Delete a StudioCloud Account To prevent fraudulent attempts to permanently delete StudioCloud accounts there is a protocol in place. To have your account permanently deleted you must submit a request to support@studiocloud.com from the…

4 Pipelines and Free Accounts

Overview A paid subscription is required for pipelines. Any StudioCloud subscription will do. I am a free account that was created BEFORE Sept 14, 2017. Do I have access to pipelines? Yes, We gave free accounts access to pipelines that were created before…

5 StudioCloud Free Accounts

Overview StudioCloud only provides support to paid subscribers and clients on their 15 day free trial. If you are a free StudioCloud account please refer to the tutorials in the StudioCloud Knowledge Management System. Subscriptions start at $10 per month…

6 StudioCloud Support Overview

Overview StudioCloud offers the following support options. Please note that StudioCloud does not offer phone support. Free Account Only Subscriber StudioCloud does not provide support for free accounts Paid Subscriber or 15 day free trial user If you are…