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Accessing and Sending a Crash Log File
OverviewThis tutorial provides instructions on how to send a crash report on a Macintosh computer
How to send a crash report
The
following instructions will help you access and send a Crash Log File
on your Macintosh computer, which will help StudioCloud technicians
troubleshoot and define the reason your StudioCloud program is crashing
unexpectedly.
- Click on your Macintosh HD
- Click Users
- Select the user(s) from the computer that is unexpectedly shutting down
- Click Library
- Click Logs
- Click CrashReporter
- Now
select the files titled StudioCloud Desktop.crash.log, if there are
multiple files please send them all to support@studiocloud.com
Once
you have sent these files, StudioCloud will be contacting you when the
technicians have a better idea of what is happening to your computer to
cause the crash.
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