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Troubleshooting

1 DaVinci's Desk

Overview StudioCloud has a consulting division called DaVinci's Desk Inc, which works to add new features or enhance StudioCloud current products/services on a pay per project basis. Typically these projects are for customers who need features added to StudioCloud…

2 How to Find the Adobe AIR Version

Overview StudioCloud employees may ask you what version of the Adobe AIR you currently have. How to Find the StudioCloud Desktop Version Open and login to StudioCloud Go to the Settings component Click on the Settings tab Look for "Adobe Air Version" in the…

3 How to Find the StudioCloud Desktop Version

Overview We encourage all StudioCloud users to always use the latest version of StudioCloud products. As a result, StudioCloud employees may ask you what version of the StudioCloud Desktop you currently have. How to Find the StudioCloud Desktop Version Open…

4 How to Make a Feature Suggestion on the StudioCloud Forum

How to Make a Feature Suggestion Open a browser and go to the StudioCloud forum at http://mystudiocloud.com Click the Login link located near the top right portion of the screen Login by entering your forum Username and Password Please note, this is not the…

5 How to Permanently Delete a StudioCloud Account

How to Permanently Delete a StudioCloud Account To prevent fraudulent attempts to permanently delete StudioCloud accounts there is a protocol in place. To have your account permanently deleted you must submit a request to support@studiocloud.com from the…

6 StudioCloud Support Overview

Overview StudioCloud offers the following support options. Please note that StudioCloud does not offer phone support. Free Account Only Subscriber StudioCloud does not provide supoprt for free accounts Paid Subscriber or 15 day free trial user If you are…