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Local Database Failure

Overview

If you received an error message with the title "Local Database Failure" then there is probably a database corruption on your computer. Please follow the steps below to resolve this issue.

Step 1: Backup The StudioCloud Local Database To Your Computer

The first step is to do a local backup of your database in case all of the information has not been synced to the cloud from your computer. Here are the steps to do a local backup.

1. Open StudioCloud and click on the Need Help? menu button followed by the Technical Support button. 
2. Click the Backup StudioCloud to Computer button 
3. Save that file to your desktop

Step 2: Reset The Database

The next set is to erase the database and have StudioCloud recreate a new database that does not have the corruption issues. Here are the steps to reset the database.

  1. Open StudioCloud and click on the Need Help? menu option located at the bottom of the StudioCloud program
  2. Click on the Technical Support menu item
  3. Click on the Reset StudioCloud Local Database

Step 3: Open StudioCloud and Login

You should be able to login to StudioCloud.

I'm a Paid Subscriber or on my 15 day free trial and I'm Missing StudioCloud Information

If, after logging in, you notice that you are missing StudioCloud Information or you are concerned that you might be missing information StudioCloud can process the corrupt database and upload any unsynced information in it to the cloud. 

  • To process the database you can either email the database to support@studiocloud.com or you can go to our live chat operators on our website during live chat hours and they can transfer the database file that you saved to your desktop over live chat.

I'm a free account and I'm Missing StudioCloud Information

If, after logging in, you notice that you are missing StudioCloud Information or you are concerned that you might be missing information StudioCloud can process the corrupt database and upload any unsynced information in it to the cloud. 

  • First you will need to subscribe to a StudioCloud subscription which start at $10 per month
  • Then, after you have subscribed, you can either email the database to support@studiocloud.com or you can go to our live chat operators on our website and they can transfer the database file that you saved over live chat and save any unsaved data that is in the database.