Overview

This tutorial provides instructions on getting the error event log from your windows computer. This tutorial should only be followed if instructed by a StudioCloud technician. Windows event information provides information as to why StudioCloud might be crashing or not working correctly.

Instructions For Windows Vista/7

For window vista/7 follow these instructions to open the Event Viewer

1. To get started, click on the Start button, then in the 'Start Search' box type just three letters: eve.  Observe how the larger dialog box displays: 'Programs' and underneath: 'Event Viewer'.  Click on 'Event Viewer'.
2. Once the event viewer is open do the following:
1. Open Windows Logs under Event Viewer
2. Then right click on Application and and click the "Save All Events as" menu option. Save the file to your desktop as an Event File and repeat the steps with Security, Setup, and System. 
3. Once all of the files have been saved email these files to support@studiocloud.com with your Business ID included in the email text

Instructions For Windows XP

For windows xp follow these instructions to open the Event Viewer

1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
2. In the console tree, click Event Viewer.
3. Once the event viewer is open do the following:
   
1. Open Event Viewer under event Viewer
2. Then right click on Application and and click the "save Events as" menu option. Save the file to your desktop as a Event File and repeat the steps with Security, Setup, and System. 
3. Once all of the files have been saved email these files to support@studiocloud.com with your  Business ID included in the email text