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Windows Issues

1 Adjust Text Size When Using High Def Monitor

Overview On High Def Monitors sometimes the text can look small in StudioCloud. This is a Windows 10 option that can be adjusted in Windows under settings Adjust Text Size To adjust the text size in Windows 10 do the following steps: Open Settings in Windows…

2 Gather Windows System Information

Overview This tutorial provides instructions on getting the Windows System Information from your windows computer. This should only be followed if requested by a StudioCloud technician. Instructions for Windows XP/Vista To start Microsoft System Information,…

3 Gathering Windows Event Information

Overview This tutorial provides instructions on getting the error event log from your windows computer. This tutorial should only be followed if instructed by a StudioCloud technician. Windows event information provides information as to why StudioCloud might…

4 How to Add Debug File to Adobe Air Folder for Troubleshooting

Overview This tutorial will show you how to add a debug file to your computer. This will allow our StudioCloud technicians to quickly track down the root causes of minor glitches in StudioCloud. Mac Operating System Go to the Applications Folder Right-click…

5 How To Customize Where PDF Files Are Saved

Overview Many of the StudioCloud reports, the invoices, and the estimates are PDF files that are generated and saved on your computer. By default these files will be saved in your Documents folder in the StudioCloud Invoices folder. However, if you would…

6 How to Enable TLS for Internet Explorer

Overview There are some cases when your computer may not have the TLS security protocol enabled. The instructions below will help you enable those to resolve connection issues in the StudioCloud program. These instructions only apply to Windows computers.…

7 How To Find Your Monitor Resolution

Overview StudioCloud supports monitor resolution sizes of 1024x768 and larger. If you have a monitor resolution set to display a size smaller then 1024x768 you will not be able to see all of the buttons in StudioCloud. This tutorial explains how to detect…

8 How to get an Adobe AIR Install Log File

Overview This tutorial explains how to find an Adobe AIR installation log file on a Mac, Windows, or Linux computer. Where the Log File is Located on Windows Windows XP C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\AIR\logs\Install.log…

9 How to Take a Screen Shot / Screen Capture

Overview This tutorial explains how to take a screen shot of your StudioCloud program. How to Take a Screen Shot From The Login Page Click the Need Help menu option at the bottom of the screen Click Send Screen Shot To StudioCloud Support menu item How to…

10 How to turn off parental controls

Overview This tutorial will show you how to turn off parental controls for a standard user. Parental Controls can be setup to monitor and restrict web pages that the user can visit. In order to do that it must setup a proxy on the computer where all internet…

11 How to uninstall Adobe Air

Overview This tutorial explains how to uninstall Adobe Air Uninstalling Adobe AIR on a Windows computer The following article explains how to uninstall Adobe Air on Windows. http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403150&sliceId=1…

12 How to Uninstall StudioCloud

Overview This tutorial explains how to uninstall StudioCloud. How to uninstall on Windows XP: Go to the control panel open the Add/Remove programs control panel. Locate the StudioCloud program and click the remove button. How to uninstall on Windows Vista…

13 List of .ddl's

Overview Please note this tutorial is for Windows computers only and is only useful if a technician requests this information. In some instances a StudioCloud technician may need to see a list of .dll files that are installed on your computer. This tutorial…

14 Problems Opening PDF Files

Overview This tutorial addresses issues opening PDF Invoices on a Mac or Windows Computer. Step 1: Upgrade to the latest version of Adobe Reader Most issues can be resolved by installing the latest Adobe Reader. To get the latest Adobe Reader click on the…