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How to Setup Your Email in StudioCloud

Overview

This tutorial provides instructions on how to setup your email account in StudioCloud so that you can send emails directly from StudioCloud.

Video Tutorial

Click here to watch a video tutorial of how to setup your email account in StudioCloud

How to Setup your Email Address

  1. Click the Settings component
  2. Click on the Settings tab
  3. Click on the Manage Email Accounts button
  4. Click on the New Email Account button
  5. Fill in the General Settings tab with your name and email address
  6. Click on the Outgoing Mail tab and fill in your email information including your email username and password
    1. Below is a list of the Specific Settings for Common Providers
      1. Gmail
      2. Windows Live/Hotmail
      3. Microsoft Office 365
      4. .Mac and MobileMe
      5. 1and1
      6. Yahoo! Mail Plus
      7. Bludomain.com
      8. Bluehost.com
      9. GoDaddy.com
  7. Click Save
  8. After you have saved your email settings you will want to send a test email using the instructions here How to Send a Test Email to verify that the account is setup correctly

Specific Settings for Common Providers

Gmail and Google apps for Businesses

Windows Live / Hotmail

SMTP server: smtp.live.com
SMTP Port: Port 25 or Port 587
Type of Encryption: TLS
Username: Your Windows Live ID, for example yourname@hotmail.com
Password: The password you usually use to sign in to Hotmail or Windows Live


Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.

If you are getting an error message that says that StudioCloud could not authenticate and you are certain you have the correct username and password then you may need to check your Hotmail activity by going to https://account.live.com/Activity and see if you can find any rejected connections.  It is possible that Hotmail is blocking the StudioCloud connection.

If you have 2 step authentication enabled you will need to follow the instructions in this tutorial to create a password for StudioCloud. http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification


Microsoft Office 365


SMTP server: smtp.office365.com
SMTP Port: Port 25 or Port 587
Type of Encryption: TLS/SSL
Username: Your office 365 username
Password: The password you usually use to sign in to office 365


Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.


Outlook.com
SMTP server: smtp-mail.outlook.com
SMTP Port: Port 25 or Port 587
Type of Encryption: TLS
Username: Your Windows Live ID, for example yourname@outlook.com
Password: The password you usually use to sign in to Hotmail or Windows Live


Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.

Troubleshooting
If you are getting an error saying "Could Not Authenticate" then please there are two possible issues.

  1. You have entered an incorrect username or password.  Correct this by entering the correct username and password
  2. Microsoft is blocking the connection from the StudioCloud server.  You will need to use the steps below to resolve this
    1. Go to https://www.microsoft.com/en-us/account/security/recentactivity.aspx
    2. Click the "See Your Recent Activity" button
    3. Look for any login attempts that were rejected.  The StudioCloud servers are located in the North Western United States.  Approve those logins and then try sending a test email again.


.MAC and Mobile Me

Apple documentation for this is 
http://support.apple.com/kb/HT4864
SMTP Server: smtp.mail.me.com
SMTP Port: 587
Type of Encryption: TLS/SSL
Username: example@me.com (use your @me.com address from your iCloud account)
Password: As of June 2017 Apple requires that third-party applications using app specific passwords.  You will need to setup an app specific password for StudioCloud using the instructions here https://support.apple.com/en-us/HT204397

Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.

1&1

SMTP Server: smtp.1and1.com (Previous support documentation suggested
auth.smtp.1and1.co.uk however that seems to have been changed)
SMTP Port: 25 or 587
Type of Encryption: None
Username: Your full email address
Password: Your email
account password

Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.

Yahoo! Mail Plus
***The outgoing mail service is only available if you have purchased Yahoo Mail Plus***
SMTP Server: plus.smtp.mail.yahoo.com 
SMTP Port: 465
Type of Encryption: SSL
Username: Your full email address
Password: Your email
account password

StudioCloud 3.1.268 and Later: Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.

***It has come to our attention that Yahoo! has recently made changes that are causing connection issues with port 25.  In the meantime, you should be able to use port 465 with SSL without a problem.***
SMTP Server: plus.smtp.mail.yahoo.com
 
SMTP Port: 25
Type of Encryption: None
Username: Your full email address
Password: Your email account password

Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.

Bludomain.com
If you have entered all of the information correctly then please see Bludomain.com's support documentation.  You may need to setup your account to allow you to send emails through it or you may need to send emails through the email provided by your internet service provider.

SMTP Server: mail.yourdomain.com
SMTP Port: 25 or 26
Type of Encryption:  none

Bluehost.com
SMTP Server: mail.yourdomain.com
SMTP Port: 26
Type of Encryption:  none

LiveBooks
SMTP Server: smtp.everyone.net
SMTP Port: 2525
Type of Encryption:  none

Comcast
SMTP Server: smtp.comcast.net

SMTP Port: 587
Type of Encryption:  none

Some accounts have reported that they get an authentication error even though the username and password is correct.  We recommend that you try clicking the "Send From Server" checkbox on the Outgoing mail tab.

Comcast Business Account
SMTP Server: This is unique to your account. Go to steps 6 and 7 in the following link to get the SMTP Server

https://business.comcast.com/help-and-support/email/differences-between-mapi-pop-imap

SMTP Port: 587
Type of Encryption: None
Username:  Your full email address
Password: Your email account password

Marathon Press
SMTP Server: mail.yourdomain.com
SMTP Port: 7625
Type of Encryption: none

GoDaddy.com
If you have entered all of the information correctly and it is still not working then you may need to setup your account to allow you to send emails through your account.  Instructions on how to do this are available from GoDaddy's support page. 

SMTP Server: smtpout.secureserver.net
SMTP Port: 25
Type of Encryption: None
Username:  Your full email address
Password: Your email account password

SMTP Server: smtpout.secureserver.net
SMTP Port: 465
Type of Encryption: SSL
Username:  Your full email address
Password: Your email
account password

SMTP Server: smtpout.secureserver.net
SMTP Port: 3535
Type of Encryption: None
Username:  Your full email address
Password: Your email account password

AOL.com
SMTP Server: smtp.aol.com
SMTP Port: 587
Type of Encryption: None
Username:  Your full email address
Password: Your email
account password

FatCow.com
SMTP Server: smtp.fatcow.com
SMTP Port: 465
Type of Encryption: SSL
Username:  Your full email address
Password: Your email
account password

Intuit Homestead
SMTP Server: smtp.homesteadmail.com
SMTP Port: 587
Type of Encryption: None
Username:  Your full email address
Password: Your email
account password

bmtc.net

SMTP Server: bmtc.net
SMTP Port: 25
Type of Encryption: SSL
Negotiation Style: Passive Negotiation
Username:  Your full email address
Password: Your email
account password

Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.

Sibername

SMTP Server: mail.yourdomainname.com
SMTP Port: 26
Type of Encryption: None
Negotiation Style: Active Negotiation
Username:  Your full email address
Password: Your email
account password

Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.

AppRiver
**You will need to contact appriver to get your static ip address approved to use this.**
SMTP server: relay.appriver.com
SMTP Port: Port 25
Type of Encryption: None
Username: None
Password: None

Because of a security issue with Adobe AIR, StudioCloud cannot connect directly to this provider.  As a result, please click the "Send From Server" checkbox on the Outgoing mail tab.