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How to Perform a Trace Route


This tutorial explains how to conduct a trace route on a Mac or Windows computer.

How to do a trace route on Windows

  1. If you are on Windows download the following program.
  2. Once the file has downloaded unzip the file and open it. There will be two files inside it. Double click on the WinMTR program to run it.
  3. When the WinMTR program is open type in the host text field and click on the "Start" button. 
  4. The "Sent" column will start to count up from 1. Let it count to around 50 and click the "Stop" button followed by the "Export HTML" button.
  5. Email the html file to the support rep that is working with you.

How to do a Trace Route on Mac

  1. click on the "Network Utility" icon within the "Utilities" folder, then click on the "traceroute" tab. 
  2. Type in StudioCloud in the text field and click "Trace". Once it has finished copy the text in the text area and email it to the support rep that is working with you.