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Syncing Issues

1 Problems Installing, Logging In, or Syncing StudioCloud Featured

OverviewIf you're having minor problems getting started with StudioCloud, this tutorial will help. Please read below for a resolution to the most common issues. Verify That Your Computer is Compatible with Adobe Air Adobe Air runs on Intel Mac's, Windows…

2 How to Check Network Diagnostics

Overview This feature allows you to test internet connection and speed over time. The diagnostics test is designed to help the StudioCloud support team identify any internet problems that could potentially cause problems within the StudioCloud desktop application.…

3 How to Enable TLS for Internet Explorer

Overview There are some cases when your computer may not have the TLS security protocol enabled. The instructions below will help you enable those to resolve connection issues in the StudioCloud program. These instructions only apply to Windows computers.…

4 How to Get your StudioCloud Sync Log History

Overview This tutorial provides instructions on how to send the sync log history to a StudioCloud technician. The sync log history only needs to be done if you receive a "sync failed reattempting" message. Usually this message means there was an internet…

5 How to Perform a Speed Test

Overview This support article explains how to perform a speed test. A StudioCloud representative may ask you to do this to determine issues that may arise when syncing data. How to Perform a Speed Test Open a browser Go to http://speedtest.net/ You should…

6 How to Perform a Trace Route

Overview This tutorial explains how to conduct a trace route on a Mac or Windows computer. How to do a trace route on Windows If you are on Windows download the following program. http://winmtr.sourceforge.net/winmtr_bin.zip Once the file has downloaded unzip…

7 Turning Off Conflict Detected Messages

Overview This support article explains how to turn off the popups that occur when a conflict is detected with information that you edited. How to Turn Off Conflict Detected Messages Open and login to StudioCloud Go to the CloudServices component Click on…

8 What is a Conflict Detected Message?

Overview This tutorial explains what the conflict detected message means and when it appears. What is a conflict? In StudioCloud your data is initially saved to your computer and then saved to StudioCloud's servers. Because there is a delay between when data…