Overview Please follow these instructions if you are having any of the following issues Issues installing StudioCloud Issues updating StudioCloud You received the following error message: "The application cannot be installed because the installer has been…
OverviewIf you're having minor problems getting started with StudioCloud, this tutorial will help. Please read below for a resolution to the most common issues. Verify That Your Computer is Compatible with Adobe Air Adobe Air runs on Intel Mac's, Windows…
Overview This tutorial will show you how to add a debug file to your computer. This will allow our StudioCloud technicians to quickly track down the root causes of minor glitches in StudioCloud. Mac Operating System Go to the Applications Folder Right-click…
Overview This tutorial explains how to find an Adobe AIR installation log file on a Mac, Windows, or Linux computer. Where the Log File is Located on Windows Windows XP C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\AIR\logs\Install.log…
Overview This tutorial explains how to uninstall Adobe Air Uninstalling Adobe AIR on a Windows computer The following article explains how to uninstall Adobe Air on Windows. http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403150&sliceId=1…
Overview This tutorial explains how to uninstall StudioCloud. How to uninstall on Windows Vista and Windows 7: Go to the control panel and open the Program and Features Locate the StudioCloud program and click the uninstall button. How to uninstall on Windows…
Overview This tutorial will help you resolve the issue when you receive the following error when trying to install or update Adobe Air on your Mac computer. "An error occurred when trying to install Adobe AIR. Installation may not be allowed by your administrator.…
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