Browse
 
Tools
Rss Categories

Login Issues

1 Forgot Business ID, Username or Password Featured

Overview This tutorial provides the instructions how to get your login credentials emailed to you if you have forgotten your Business ID, Username, or Password. To have your login credentials emailed to you please go to the following link. https://studiocloud.com/password.html…

2 Problems Installing, Logging In, or Syncing StudioCloud Featured

OverviewIf you're having minor problems getting started with StudioCloud, this tutorial will help. Please read below for a resolution to the most common issues. Verify That Your Computer is Compatible with Adobe Air Adobe Air runs on Intel Mac's, Windows…

3 Common Login Issues

Overview This tutorial will provide you with information to resolve the most common log in issues when trying to login to StudioCloud. Forgot Business ID, Username or Password Refer to this document for steps on how to retrieve your account information. Forgot…

4 How Do I Change My Password?

Overview This tutorial explains how to change your password from within the StudioCloud program How to Change Your Password Click on the Settings component Click the Settings tab Click the Manage Personal Settings button Click the Change Personal Password…

5 How to Check Network Diagnostics

Overview This feature allows you to test internet connection and speed over time. The diagnostics test is designed to help the StudioCloud support team identify any internet problems that could potentially cause problems within the StudioCloud desktop application.…

6 How to Enable TLS for Internet Explorer

Overview There are some cases when your computer may not have the TLS security protocol enabled. The instructions below will help you enable those to resolve connection issues in the StudioCloud program. These instructions only apply to Windows computers.…

7 How to manually Reset StudioCloud

Overview Some StudioCloud Windows users have received error messages when launching the program. Often times this can occur after a system restore. The error message reported is Error #3001: File or directory access denied. This tutorial provides the steps…

8 How to Perform a Trace Route

Overview This tutorial explains how to conduct a trace route on a Mac or Windows computer. How to do a trace route on Windows If you are on Windows download the following program. http://winmtr.sourceforge.net/winmtr_bin.zip Once the file has downloaded unzip…

9 How To Reset The Database For Free Accounts

Overview This tutorial explains how a free account can reset their database Step 1: Restart Computer Before going though the hassle of resetting a database StudioCloud recommends restarting your computer to see if the issue can be resolved that way. Step…

10 Local Database Failure

Overview If you received an error message with the title "Local Database Failure" then there is probably a database corruption on your computer. Please follow the steps below to resolve this issue. Step 1: Backup The StudioCloud Local Database To Your Computer…

11 Syncing or Login Issues

Overview This tutorial provides steps that can be followed resolve the error message "A Network Failure Occurred While Logging In" as well as other login and syncing issues. This error message usually means an internet issue occurred on login. However, there…