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Mac Issues

1 Accessing and Sending a Crash Log File

Overview This tutorial provides instructions on how to send a crash report on a Macintosh computer How to send a crash report The following instructions will help you access and send a Crash Log File on your Macintosh computer, which will help StudioCloud…

2 Enable Flash Player In Safari

Overview The Safari browser recently changed its settings and now disabled the flash player plugin by default. Click here for instructions on how to enable the flash player for Safari

3 Gather Mac Diagnostics

Troubleshooting: Mac system profiler If you're using Mac OS X 10.3.9 or later, and you'd like to access your system profile, please follow these steps: Click the Apple menu Click About this Mac Click More Info or System Report to open your System Profiler.…

4 How to Add Debug File to Adobe Air Folder for Troubleshooting

Overview This tutorial will show you how to add a debug file to your computer. This will allow our StudioCloud technicians to quickly track down the root causes of minor glitches in StudioCloud. Mac Operating System Go to the Applications Folder Right-click…

5 How to Export a Spreadsheet to CSV Using Numbers

Overview Various processes in StudioCloud require getting data into a CSV file format. If you do not have Microsoft Excel on your computer then you can use iWorks Numbers to do the same thing. How to Export a Spreadsheet to CSV Using Numbers Open the spreadsheet…

6 How to Find the Mac OS Version Number

How to Find the Mac OS Version Number Click on the Apple icon Click the About This Mac option Right under the Mac OS X logo it should tell you the the version number

7 How to get an Adobe AIR Install Log File

Overview This tutorial explains how to find an Adobe AIR installation log file on a Mac, Windows, or Linux computer. Where the Log File is Located on Windows Windows XP C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\AIR\logs\Install.log…

8 How to Take a Screen Shot / Screen Capture

Overview This tutorial explains how to take a screen shot of your StudioCloud program. How to Take a Screen Shot Anywhere In The StudioCloud Program You can take a screen shot anywhere in the StudioCloud program by holding down the ctrl key while clicking…

9 How to uninstall Adobe Air

Overview This tutorial explains how to uninstall Adobe Air Uninstalling Adobe AIR on a Windows computer The following article explains how to uninstall Adobe Air on Windows. http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403150&sliceId=1…

10 How to Uninstall StudioCloud

Overview This tutorial explains how to uninstall StudioCloud. How to uninstall on Windows Vista and Windows 7: Go to the control panel and open the Program and Features Locate the StudioCloud program and click the uninstall button. How to uninstall on Windows…

11 Logging in With A Managed User

Overview This article explains how to resolve the issues with logging in as a managed user on a Mac Instructions With Mac computers, there are three user account settings: Administrator Accounts Standard Accounts Managed Accounts A managed account is different…

12 Mac Adobe Air Fix Install Issue

Issue This tutorial will help you resolve the issue when you receive the following error when trying to install or update Adobe Air on your Mac computer. "An error occurred when trying to install Adobe AIR. Installation may not be allowed by your administrator.…

13 Mac Adobe Air Installation/Update Issue

Overview This tutorial will help you resolve the issue when you receive the following error when trying to install or update Adobe Air on your Mac computer. "An error occurred when trying to install Adobe AIR. Installation may not be allowed by your administrator.…

14 Problems Opening PDF Files

Overview This tutorial addresses issues opening PDF Invoices on a Mac or Windows Computer. Step 1: Upgrade to the latest version of Adobe Reader Most issues can be resolved by installing the latest Adobe Reader. To get the latest Adobe Reader click on the…

15 Set Text Scaling To Be Default

Overview This tutorial explains how to adjust the text scaling on a Mac Adjust Text Scale To Be The DefaultFor Apple computers with Retina displays: Open the ‘Apple Menu’ by clicking on the Apple icon ( ) in the Menu Bar, or by pressing ‘Fn’ + ‘Ctrl’…

16 Slow Typing Issue On Mac

Overview This link is for those StudioCloud Mac users that are experiencing a slow down when typing on a mac computer. Steps to Reproduce Issue: The core issue is the following steps: 1. Open StudioCloud 2. Click on Clients 3. Click on the "New Client" button…